The Duty officer model

​Executive staff officers from Teacher Employment Services (TES) are available to answer questions and advise members five days a week, from 9 AM to 5 PM, excluding statutory holidays.

The duty officer model is designed to provide members across the province with an efficient and timely way to connect with the Alberta Teachers’ Association (ATA). Typically, four duty officers are assigned each day, with representatives from both the Southern Alberta Regional Office (SARO) in Calgary and Barnett House in Edmonton. Where possible, this includes a staff officer who can provide services in French.

What to Expect When You Call
When a member contacts TES, they will first speak with a support staff member who will gather relevant contact information and a brief description of the issue. This information allows the assigned duty officer to prepare in advance by reviewing applicable collective agreement provisions, employer policies, and relevant legislation. It also ensures that the duty officer assigned has not previously been involved in the matter, helping to protect the member’s interests and maintain objectivity.

Members can expect a call back from a duty officer on the same business day. Requests received late in the day may be returned the next business day.

What Questions and Supports Can I Ask For?
Duty officers provide advice and support on a wide range of employment-related matters, including • interpretation of collective agreement provisions;
• maternity and parental leave entitlements;
• sick leave processes, including applications for extended disability benefits;
• guidance in managing interpersonal workplace conflicts;
• support through disciplinary processes, including arranging representation at meetings where appropriate;
• general information related to the Alberta Teaching Profession Commission (ATPC). Support for members who are subject to ATPC proceedings is provided directly by the ATA’s Regulatory Affairs branch, consistent with its statutory mandate;
• assistance in understanding employer policies and procedures that affect employment; and
• filing grievances and supporting members through the dispute resolution process.

I Need Help Right Now
Where possible, duty officers are available to respond to urgent requests for representation in disciplinary matters. Representation may occur in person or virtually and often requires timely coordination among the duty officer, the teacher and the employer. While not every meeting requires or permits ATA representation, duty officers will help members understand when representation is appropriate and available.

If a member is facing a serious allegation or has been advised that disciplinary action may be forthcoming, they are encouraged to contact Teacher Employment Services (TES) and request to speak with a duty officer as soon as possible.

WORTH SHARING The duty officer model ensures that Alberta teachers have timely access to experienced executive staff officers who can provide informed advice and support on employment-related issues. By contacting Teacher Employment Services during regular business hours, members can expect a prompt call back from a duty officer who has already reviewed relevant collective agreement language, employer policies and applicable legislation. This model allows teachers to receive consistent, professional guidance on matters ranging from leaves and workplace concerns to discipline and grievances. When urgent situations arise, particularly those involving potential discipline, the duty officer model is designed to respond quickly and help ensure members are supported and informed during complex or stressful circumstances.

Read the full Worth Knowing.
​Questions? Contact Teacher Employment Services at 1-800-232-7208. #WeAreATA